AdultDayGenie (“AdultDayGenie,” “we,” “us,” or “our”) provides this Privacy Policy to inform you of how we collect, use, disclose, and safeguard your personal information when you use our website (including adultdaygenie.com), our web application at https://app.adultdaygenie.com, any mobile applications we make available for center staff or administrators, and related online services (collectively, the “Services”). This Privacy Policy applies to users in the United States unless we state otherwise.
1. Scope
This Privacy Policy applies to personal information we collect from users of our Services (for example, center staff, administrators, or visitors to our marketing site). It does not apply to information we process on behalf of our business clients, such as participant or resident health information that a center enters into AdultDayGenie (“Customer Data”). For questions about Customer Data, please contact the organization that uses AdultDayGenie.
2. Information We Collect
A. Information You Provide to Us
- Account data: Name, email, phone number, organization or center information, role, and credentials
- Support & communication: Messages, feedback, and requests sent via chat, forms, email, or phone
- Surveys & feedback: Voluntary responses to surveys, testimonials, or reviews
- Job applicants: Résumé, cover letter, and other application materials if you apply to work with us
B. Information Collected Automatically
- Device & usage: IP address, browser type, operating system, device identifiers, pages visited, time on site, and similar analytics
- Mobile app data: App usage, crash logs, performance data, mobile device identifiers, and notification tokens (if you use our mobile apps)
- Location: Approximate location based on IP address or, if you grant permission, more precise location for app features
- Cookies & tracking: Via cookies, pixels, and similar technologies (see Section 5)
C. Information from Third Parties
- Analytics providers (for example, Google Analytics)
- Business partners or integrations you or your organization connect to AdultDayGenie
- Public sources or databases, where permitted
3. How We Use Your Information
- To operate, maintain, and improve our Services
- To process transactions and provide customer support
- To send transactional communications (confirmations, service updates, security notices)
- To analyze usage, improve user experience, and personalize content where appropriate
- To detect, investigate, or help prevent security incidents or fraud
- To enforce our agreements and comply with legal obligations
- To send promotional messages only with your consent, where required by law
- To deliver app push notifications or SMS, where you have opted in
4. How We Share Your Information
- Service providers: Hosting, analytics, customer support, payment processing, and similar vendors bound by confidentiality
- Affiliates: For internal operations and support of the Services
- Legal & safety: When required by law or to protect rights, safety, and security
- Business transfers: In connection with a merger, acquisition, financing, or sale of assets, subject to appropriate safeguards
We do not sell your personal information.
5. Cookies and Tracking Technologies
We use cookies, pixels, and analytics tools to understand how our Services are used and to improve them. You may disable cookies in your browser; some features may not work properly if you do.
6. SMS and Text Messaging
- We do not sell or share your mobile number or SMS opt-in data with third parties for their own marketing.
- We use your phone number to send transactional alerts, reminders, or promotional content only as permitted and with consent where required.
- You may opt out by replying “STOP” to any message or by contacting us.
- Message and data rates may apply according to your carrier.
7. Mobile App Permissions
If we offer mobile applications, they may request permissions such as notifications for alerts, or location when needed for a feature you choose to enable. You can manage permissions in your device settings.
8. Your Privacy Choices and Rights
- Email: Use unsubscribe links in marketing emails where available
- SMS: Reply “STOP” to opt out of SMS where applicable
- Push notifications: Disable in your device or app settings
- Access, correction, deletion: Email us to request access, updates, or deletion of personal information we hold about you
- Account deletion: If you have an account, you may request deletion of your account and associated personal data by contacting us at support@adultdaygenie.com. We will process valid requests in line with our retention practices and applicable law.
U.S. residents may have additional rights under state privacy laws. We honor valid requests as required by applicable regulations.
9. California Privacy Rights (CCPA/CPRA)
If you are a California resident, you may have the right to know what personal information we collect and how it is used and shared; request deletion; opt out of “sale” or “sharing” (we do not sell personal information or share it for cross-context behavioral advertising as defined under the CPRA); correct inaccuracies; limit use of certain sensitive information; and not receive discriminatory treatment for exercising these rights. To exercise these rights, contact us at support@adultdaygenie.com.
10. Data Security
We implement technical and organizational measures designed to protect personal information. No method of transmission or storage is completely secure; please use strong passwords and report suspicious activity to us.
11. Data Retention
We retain personal information for as long as needed to provide the Services, meet legal and accounting requirements, and fulfill the purposes described in this Policy.
12. Children’s Privacy
Our Services are not directed to children under 13 (or under 16 where a higher age applies). We do not knowingly collect personal information from children without appropriate consent.
13. Third-Party Links
Our Services may link to websites or services we do not control. This Policy does not apply to those third parties. Please review their policies.
14. Changes to This Policy
We may update this Privacy Policy from time to time. If we make material changes, we will provide notice as required by law. Continued use of the Services after changes become effective constitutes acceptance of the updated Policy.
15. Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact AdultDayGenie:
Email: support@adultdaygenie.com
You may also reach us through our contact page.